Page 2 - 2019-04-CFR Volume 127 - Im Not On the List - April 2019

stock material, still in boxes, revealed different backing color and mark-
ing, different drape of the material and an “out of the box” doming in
the vinyl planks in all three colors used on the installation. This was not
an installation related issue but clearly and irrefutably a product defect.
If the floor was fit too tight the material would peak where it pinched to-
gether. In this case, as you’ll see in the photos, every plank was curling
or doming individually. When our client presented the findings to the The experts at LGM
manufacturer’s claims department, they were told the report was de-
clined because I was not on their list of inspectors. specialize in consultation, cor-
rection and resolution for floor-
ing complaints, claims, installa-
tion and performance issues.

No issue is too big, too small or
too far away for us to handle.

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Every plank in every condo was cupping. This is not an installation issue but strictly
manufacturing.

Note how each col-
or plank drapes
differently. This
indicates a different
make up in the vinyl Note the variation in
the backing color
with the one that
drapes most being and shade of each
plank, indicating a
more soft and plia-
ble. variation in the vinyl
make up itself and
an inconsistency.

Page Layout By: Anita S. Drennon

2 Commercial Flooring Report April 2019