Page 4 - 2017-03-CFR Volume 102 A DISTURBING ISSUE - IT'S YOUR FAULT March 2017

It seems we’ve entered a period in history where

nothing is anyone’s fault. Like having a criminal on
tape watching him irrefutably commit a crime and

calling him the “alleged” offender. Alleged nothing,
he is the offender, did you see someone else doing

something? So it is with flooring. You’re being over-
seen by a technical representative or other repre-

sentative, doing what you are being advised and ac-
tually mandated to do, being told it’s correct and

then, after the job fails, being told you must have
done something wrong when a problem occurs.

Wait! Weren’t you guys standing next to me when
we did this? And now we’re being accused of doing

something wrong!? Is this a dream! Well then, if I
did something wrong you must have done something

wrong because we did what you said to do while you
were there. If I’m driving the bus and you tell me to

drive off the cliff because it’s the right thing to do
then I guess I’m at fault because I was the driver and

the person who told me to do it gets off scot free. In
the law the teller of the instructions causing the re-

sult is called an accessory and equally responsible
and it should be the same in these situations. If I

have to suffer for the failure so do you because you
actually told me what to do and supplied the materi-

als that resulted in the activity and thus the failure if
one should occur. You can’t hide behind anything

else. The right thing to do is find out why there was
a failure and provide a fix and resolution. What hap-

pened to saying I’m sorry, we messed up and we’ll
help you fix it. A great business practice by the way.

If you don’t know what went wrong and why and how
to fix it, call someone who does, like us. We’ll tell

you what went wrong and why and how to fix it. We
do that all the time. In fact sometimes we do that for

manufacturers and even further sometimes we even
develop the technology that actually will work and

provide it to the industry so we know what works and

what doesn’t and how to fix it.

4 Commercial Flooring Report March 2017