Page 5 - 2017-03-CFR Volume 102 A DISTURBING ISSUE - IT'S YOUR FAULT March 2017

So here’s a solution to the insanity. The manufacturer of the product, whatever it is, that’s telling you
what to do, overseeing the job, and telling you everything is correct and fine, should be willing to put
everything in writing and guarantee that it meets their guidelines so you can cover it if it fails. See how
well this flies.

Some tips. For those of you on a flooring project, whether you’re the GC, flooring contractor, installer,
architect, designer, end user or owner you should document everything, take pictures and make notes
of anything that may seem eventful that should be memorialized. If anyone tells you to do something
as described in this article, get it in writing. You have no idea how valuable this information is if a prob-
lem arises and you have the device with you at all times to record all this information – your cell phone.
There is even an app you can download onto your cell phone to take pictures, make comments on and
store your photos that is being utilized by several floor covering companies. We will discuss this option
more in coming issues.

Most of the flooring problems and failures we get involved in could have been avoided. It bothers me to
see this and it bothers me more when someone tells somebody to do something and it doesn’t work
and they walk away. Don’t do that, admit the mistake and help correct it. It’s the right thing to do and
it’s a good thing. We’ll help you if you need it all you have to do is ask.

5 Commercial Flooring Report March 2017