Page 2 - 2019-01-CFR Volume 124 - Truth or Consequences - Words Don't Make It So - January 2019

worth the paper their written on, ambiguous statements relative to test-
ing and responses to flooring issues that are about as honest, clear
and based in fact as mud. Then there are product failure issues that
are blamed on installation and value engineered projects that fail and
then get blamed on the product or the installation when that’s not what
caused the problem.
The experts at LGM
Following are some of the issues that affect the flooring material, in-
stallation, performance and integrity of a flooring project creating fail- specialize in consultation, cor-
ures, blame where it doesn’t belong and lack of responsibility for rection and resolution for floor-
where the blame really lies. ing complaints, claims, installa-
tion and performance issues.
Moisture mitigating
products containing No issue is too big, too small or
silicates that don’t too far away for us to handle.
stop moisture va-
por emission. All ads are interactive. Just click
There are no wa- on the ad to enter their website.
terproofing add
mixture or topical We are now posting the
treatments that can
stop moisture va- CFR on LinkedIn. Just click
por emission. Stop- the image below or search
ping water and under Lew Migliore and
stopping moisture
vapor are two very Silicate used with concrete that has not prevented let’s connect!!
different things.
They may reduce it moisture under carpet tile.
slightly, if at all, or
slow it down, but they won’t stop it. Failures of these products to work
gets blamed on everything but them and bewilders everyone in the
process.

Another issue we recently covered in one of the last CFR’s is heavy
hospital beds with thin wheels with a crown on them creating indenta-
tions and ruts in vinyl flooring. The beds exert more static and rolling
load forces than the flooring is capable of resisting, yet the indenta-
tions and ruts are blamed on the installation and everything else other
than what’s actually causing the problem.

Manufacturers making suggestions for something, such as a test
method, and then denying a claim because the suggestion wasn’t fol-
lowed. The key word here is suggestion which means, an idea or plan
for consideration not a mandate. Mandate means a command or or-
der and denying a claim because you didn’t use it. If you suggest
something, such as a particular test and an alternative test is conduct-
ed such as one for moisture, you can’t deny a claim based on a sug-
gested test that wasn’t conducted when an industry recognized

Page Layout By: Anita S. Drennon

2 Commercial Flooring Report January 2019