When the economy is down, claims go up. This cycle has been repeated several times in my almost 41 years in the industry. It’s more difficult to get claims, both residential and commercial, resolved and has been for a while. The first line of defense from...
Floor Covering News was started in 1986 and I’m proud to say I’ve had a column in the publication from the start. The one question founder Al Whanon asked me when we discussed starting the Claims File Column was “Do you think you’ll have enough material to write the...
Seaming complaints are a major source of claims for the residential market in particular. Consumers think that seams should not be visible but in some products it may be nearly impossible to make that entirely so. The skill of the installer working with a particular...
The use of the appropriate cushion under carpet is important for several reasons, not the least of which is maximizing the performance of the carpet. The correct cushion in a stretch in installation will act as a suspension system under carpet. Softer is not...
Here’s part of a letter I received from one of the many contacts I get weekly from floor covering dealers. This letter included pictures of the carpet in question and the actual sample of the vinyl flooring material. The letter is regarding obviously defective...
