Here’s an interesting situation that we were confronted with the other day, and lately it seems we get these types of situations on a regular basis; never dull in this business. A flooring contractor was storing, before installation, the gross amount of carpet...
It never ceases to amaze me how uninformed and ignorant most people who work in the flooring industry are when it comes to technically knowing about the products being sold and installed. Most often the absurdity lies in not having even a modicum of common sense...
Last week I attended and participated in two very interesting and important events that gave me a flavor of what’s to come in the flooring industry relative to installation, education and information. On Thursday an INSTALL symposium was held at the Sheraton Hotel...
From several calls and samples sent in recently where a condition instigating a complaint could have been solved by using two of the five senses. A complaint normally involves physically going to the installation site, looking at the carpet or floor covering and...
I want to discuss with you complaints and filing claims, which during times of economic strain both increase and are harder to get resolved. It is more important than ever to avoid claims at all costs. This is fairly easy to do and costs nothing. Sell the right...
