“I lived with it because I couldn’t bear going through this again.” These were the words spoken to me by a consumer who had purchased a significant number of yards of high end carpet. She called me to complain and lament about an experience she was having with her...
This is an amazing claim and actually I’ve had a few similar to this over the years. The dealer sold a nylon Berber carpet to this customer about 6 years ago. The complaint is for a very fine gritty dust the consumer is seeing on the tops of her furniture in one...
This is an issue that continues to baffle floor covering dealers everywhere. Let’s shed some light on this subject again. I would suggest you save this column and post it on the wall where everyone can see it. First of all shading is common in all cut pile...
How do you put a hole in a water pipe buried in concrete that manifested a leak 30 days after the installation of laminate flooring? In this case the consumer told the dealer he caused the leak and that it was his responsibility to replace the floor. The dealer only...
You may be surprised to know that carpet is still King of floor covering. Despite the growth of hard surface flooring and its popularity, carpet still rules the roost. In the residential market hard surface has made greater strides but not so in the commercial...
