I don’t know what’s going on lately but it seems there are more and more situations where a floor covering dealer is threatening a manufacturer and a manufacturer is threatening a floor covering dealer. These dealers are coming to us and, this may amaze you, but...
How the process works: Each manufacturer has their own process for handling claims and some are more lenient than others. But even when a claim is legitimately a manufacturing problem you may have a hard time getting it resolved. Any little quirk that may afford an...
Warranties have never been one of my favorite things in the industry. Normally whatever they give you in the first paragraph they take away in the next three. They are subject to interpretation by the end user. For example, wear to the end user is the change in...
Funny just the other day I was having a conversation with someone in the industry about how the more things change the more they remain the same. This had to do with the claims we see today, many of which remain the same despite the changes in the industry. But...
This is being written on a bad day after having been jerked around by several different businesses from home improvement to a carpet manufacturer. I am upset about the way businesses treat their customers. We had custom cabinets made for my wife’s home office. We...
