WOW! I don’t know the last time I had so much response to a column in the 20 years I’ve been writing for Floor Covering News. To say I’ve been overwhelmed with the interest is an understatement – we really hit a nerve. First and kind of insignificant really is the...
The carpet industry is proud of the fact, and rightfully so, for being the leader among all industries for their recycling efforts and sustainability initiatives. From recycling plastic bottles to make polyester carpets, recycling manufacturing waste and old carpet...
This is a question that was asked of me by one of my Rotary associates and it is one that is quite often asked. I thought I’d share what it is that we actually do so you get a better idea and an update on our services and the types of things we get involved in. ...
Several vinyl issues have been called into us within the last two weeks. In the case of bubbles in a sheet vinyl installation in a new home the dealer got the complaint within four months. There is a bubble in the center of the floor about 8 feet off the wall where...
“I lived with it because I couldn’t bear going through this again.” These were the words spoken to me by a consumer who had purchased a significant number of yards of high end carpet. She called me to complain and lament about an experience she was having with her...
This is an amazing claim and actually I’ve had a few similar to this over the years. The dealer sold a nylon Berber carpet to this customer about 6 years ago. The complaint is for a very fine gritty dust the consumer is seeing on the tops of her furniture in one...
