You’re inundated with so much hype about the threat to the retail floor covering dealer that it’s hard to know if the threat is actually real or perceived. Personally I get tired of hearing about how big Home Depot and Lowe’s are getting in floor covering and how...
Shaw, Mohawk and Beaulieu have revised their residential carpet warranties for 2007. It is now a requirement that certain cleaning chemicals and systems with the CRI Seal of Approval be used to maintain carpet manufactured after January 2007. The primary reason for...
With 2006 behind us let’s take a look and see if anything relative to claims, complaints, customer service, installation or profitability significantly impacted your business. Claims and complaints seemed to remain constant with the two biggest categories we heard...
No, this isn’t about rows of corn planted on a highway; it’s about those furrows that develop in a carpet that look just like rows of corn. In this case, the corn rows run across the width of a hallway in a residence. The carpet has been down for about 2 years. ...
This column is significant for two reasons; it is the 500th Claims File column I have written for FCN in twenty years and this new technology I am writing about will have revolutionary implications for carpet installation. Free Lay is a completely unique backing...
This is a subject that seems, no pun intended, to have no end. I have written three or four articles on seam issues over the years but it is a subject that is worthy of another visit. One dealer contacted us about an installation in which he had several long drops...
