Installations are still considered to be the bane of the industry, the Achilles heel, the weak link in the chain and any other negative connotation you can think of to justify blaming installation and installers for a large percentage of the claims you get. But what...
What is the significance of branding to claims and does it have any real influence on the selection of a particular product? One of the answers to this question would have you look no further than women’s fashion accessories and in particular purses. No matter what...
THE VACUUM DID IT This from a retail floor covering dealer who sold a very expensive cut and loop 100% wool carpet to a customer who called to complain to him that it was fuzzing. The consumer used an aggressive vacuum cleaner on the carpet which was determined to be...
I’m going to turn this issues column over to Lee Phillips, the lab manager for Professional Testing Laboratories inDalton,Georgia. Professional Testing is the leading testing lab for floor covering in the industry. On top of that they test all the vacuum cleaners...
What do you do if the product you ordered doesn’t look like the sample and how much different can it look? This is a question that comes up more frequently than you might expect. One of the biggest variables in this question is the color of the product. Did the...
One of the most frequent concerns I hear from retailers, especially as it relates to claims and complaints with the big carpet manufacturers is how they hate being at the mercy of them. We have retailers who ask for alternative suppliers that they can do business...
