Warranties have never been one of my favorite things in the industry. Normally whatever they give you in the first paragraph they take away in the next three. They are subject to interpretation by the end user. For example, wear to the end user is the change in...
Funny just the other day I was having a conversation with someone in the industry about how the more things change the more they remain the same. This had to do with the claims we see today, many of which remain the same despite the changes in the industry. But...
This is being written on a bad day after having been jerked around by several different businesses from home improvement to a carpet manufacturer. I am upset about the way businesses treat their customers. We had custom cabinets made for my wife’s home office. We...
Carpet is generally not appropriate for application on walls but there are times and specialty products that are made for this use. Following is a case in point. A retail dealer contacted us regarding a situation they had with a health care facility. The facility...
This situation highlights how you can get yourself into trouble without even realizing it when you install floor covering material. In this case over 450 yards of vinyl flooring was installed over a gypcrete floor before the heat was turned on in the building. The...
This is a subject that begs more attention especially since we’ve had a number of situations where the color in a carpet has been affected creating a change or loss of the original color. Aside from the normal atmospheric or environmental influences of color loss or...
