I love the title of this column. It was taken from the statement made by a floor covering dealer in an email sent to me. He says, “Every time I visit a jobsite for after installation issues (staining, buckling, denting, wearing, etc…..) I am essentially going to a...
In keeping with answering questions from floor covering dealers about unique situations or issues that are of concern to all floor covering people, we bring you the following on pungent odor. This is a very unique situation that we did some research on for the dealer...
When you have a complaint on a product that you think is a manufacturing defect, do not send a sample of the product to the manufacturer to test for a defect. This is like letting the fox guard the hen house. The other day we received an email that had photos of a...
Recently we had the following question from a reader that had never been asked before. Do you know what the legal position is on manufacturers that will not warranty their product if an installer uses another adhesive? First let’s explain why manufacturers specify...
We expected it to last longer than this. We didn’t expect the colors to run. We didn’t expect the carpet to come off the floor. We didn’t expect to have to replace it so soon. We expected it to look a lot better than this. We didn’t expect it to get dirty so...
Almost 40 years in the industry and everyday brings a new and exciting cornucopia of issues. This one was brought to our attention by a dear friend who assists members in one of the industry’s largest buying groups. The dealer received a complaint from a consumer...
