Here’s part of a letter I received from one of the many contacts I get weekly from floor covering dealers. This letter included pictures of the carpet in question and the actual sample of the vinyl flooring material. The letter is regarding obviously defective...
Concrete moisture related flooring installation failures cost the flooring industry hundreds of millions of dollars yearly. This is an issue we get calls on daily; it’s an epidemic. This problem is driving every body and his brother to try and develop adhesive...
I responded to two emails this morning from flooring dealers who asked questions that scared me. One was in regards to installing Axminster or woven goods, he apparently wasn’t sure if they were the same. He asked about trimming both the sides and the ends or...
Our industry has changed significantly over the last 40 years. When I got into the industry then I learned and was taught much of what I know from technical people who populated the industry at all levels. The culling of technical people began in the 80’s during one...
A dealer contacted us recently with a complaint he had with a carpet odor. His customer claimed the new carpet he recently installed was making them sick. When the dealer visited the home he could smell nothing but new carpet. The carpet manufacturer’s rep came to...
A retail dealer called to discuss a very unique situation he encountered with a carpet installation. The carpet is installed in the basement of a home and the consumer is complaining of being able to see the seam but only when the lights are out, during the day, when...
